Ongoing Peace of Mind: How We Keep You Updated on Your Dog’s Stay

If you’re planning to leave your dog at a boarding facility in Didsbury, Manchester (or nearby places like Stockport or Sale), you probably want the reassurance that your furry friend will be safe and happy while you’re away. One of the most important things for every pet parent is knowing how your dog is doing day to day; it’s perfectly normal to miss them! At the heart of every good dog boarding service is keeping you in the loop with regular, genuine updates. Let’s look at how we make sure you’ve got that all-important peace of mind, whether you’re at work, on holiday, or just around the corner.

Regular Photo and Video Updates

We know you love seeing your dog’s waggy tail and happy face, even when you can’t be with them. That’s why photo and video updates are a staple of our service. At our Didsbury facility, we send daily photos of your dog during activities, whether they’re playing in our secure play area (which is about 40 square metres in size) or snoozing in their suite.

Typically, we share:

• At least one photo per day
• A short video clip (20–30 seconds) of playtime or a cuddle session

For those heading further afield (say, if you’re away in London, Leeds or Bristol), a quick check on your phone to see your pup scampering about can make all the difference. It isn’t just about showing off these updates help you see your dog is relaxed and having fun.

Friendly, Personalised Messages

Sometimes a photo isn’t enough, and you might want to know how your dog’s really settling in. We send you a short daily message through your preferred method: text, Whatsapp, or email. You’ll get little notes about what your dog has been up to, who their new playmates are, and even anecdotes like how they took a special liking to a new squeaky toy or made friends with another pooch from Chorlton or Withington.

Our carers will tell you about how your dog is eating, sleeping, and adjusting, which is perfect if your dog’s a bit shy or needs special routines. This personal touch makes it feel like you’re only ever a step away from your pet, even if you’re miles away in Norwich or Milton Keynes.

Easy Access for Questions and Concerns

No two dogs are quite the same, and we understand you might have special worries or requests. That’s why our team is available from early morning until tea time for quick chats, whether you need an update outside the usual schedule or you’re worried about how your dog’s medicine is being given.

You can:

• Give us a ring and speak to someone who’s actually with your dog
• Send a text and get a reply within an hour during opening hours
• Pop in if you’re local (by appointment)

We’re open and friendly, with nothing to hide, and we really want you to feel comfortable. If you’re in Didsbury but planning to move or travel to places like Liverpool, Sheffield, or Sunderland, just ask us how we handle updates at our other locations as well!

Honest Reporting The Good and The Not So Good

No news is not always good news. If your dog is poorly, off their food, or just a bit subdued, we’ll let you know straightaway. Our staff-to-dog ratio (we typically have one member of staff to every five dogs during the day) means we can spot small changes quickly and give you real, honest feedback not just the pretty side of things.

Here’s how we approach this:

This honest approach applies in all our locations, whether you’re using our services in Didsbury, Brighton and Hove, or all the way up in Newcastle upon Tyne.

Final Thoughts

Leaving your dog for any reason shouldn’t leave you anxious or guessing. We truly believe that clear, kind, and regular updates are the key to making you feel at ease. Whether it’s with daily photos, personalised messages, or honest reports, we’re always here to help you stay connected with your dog. If you’d like to see how our updates work in other regions, like Leicester, Plymouth or Reading, just take a look around the rest of our articles. We want every dog parent, wherever you are, to have true peace of mind.